Mirror
Mirror means mentioning what you think you see, without judging, to show that you want to try to understand. This is a simple way to start a conversation. In safe…
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How do you become a good leader?
No one is born a good leader. You have to borrow from others. Some favourite techniques to practise: SHADOW! Ask if you can shadow a leader you admire for a…
Authorities are not just about law and justice
Authorities are not just regulations and decisions. They are people who meet people. And in every meeting – in-person or online – the image of public service is shaped. When…