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Authorities are not just about law and justice

Authorities are not just regulations and decisions. They are people who meet people. And in every meeting – in-person or online – the image of public service is shaped. When…

Conversation Skills

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Talkback

Talkback means repeating exactly what the sender has said to confirm that the message has been received. This is an excellent way to end a meeting: go around the room…

Conversation Skills

Meeting Skills

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2000-04: CHAMPS

For several years, we had the privilege of working with the Chalmers Advanced Management Programme (CHAMPS), which was Chalmers’ organisation for external leadership training. Erik Mattsson delivered several training courses…

Presentation Skills

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