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Feedforward rather than feedback

Do you know how you are perceived? For most of us, this is one of the most important questions. And as a rule, we have no idea. We hope that…

Conversation Skills

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Authorities are not just about law and justice

Authorities are not just regulations and decisions. They are people who meet people. And in every meeting – in-person or online – the image of public service is shaped. When…

Conversation Skills

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Stories at Karolinska Institutet

Storytelling is a powerful technique. We’re sometimes told that stories work best in soft contexts, but nothing could be further from the truth. Storytelling is a particularly good technique when…

Presentation Skills

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