Signpost
Signpost means explaining your intention before you speak. This makes it clear to your audience what they should listen for – and it also makes what you say more…
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Feedforward rather than feedback
Do you know how you are perceived? For most of us, this is one of the most important questions. And as a rule, we have no idea. We hope that…
Mirror
Mirror means mentioning what you think you see, without judging, to show that you want to try to understand. This is a simple way to start a conversation. In safe…