Mirror
Mirror means mentioning what you think you see, without judging, to show that you want to try to understand. This is a simple way to start a conversation. In safe…
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Signpost
Signpost means explaining your intention before you speak. This makes it clear to your audience what they should listen for – and it also makes what you say more…
Dress code for meetings
A common reason why meetings go wrong is that we have different perceptions of what is expected of us as participants. If some people have prepared thoroughly while others believe…