When experts talk to experts
What if the communicator is an expert? And what if the expert you’re talking about doesn’t want to let you This was the theme of today’s workshop in an unusually…
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Authorities are not just about law and justice
Authorities are not just regulations and decisions. They are people who meet people. And in every meeting – in-person or online – the image of public service is shaped. When…
How do you become a good leader?
No one is born a good leader. You have to borrow from others. Some favourite techniques to practise: SHADOW! Ask if you can shadow a leader you admire for a…