Talkback
Talkback means repeating exactly what the sender has said to confirm that the message has been received. This is an excellent way to end a meeting: go around the room…
Other news
Why is e-learning only so-so?
The vast majority of people who enrol in self-paced e-learning never actually complete it. This is not necessarily because the content is poor. It’s because nobody notices when they stop.
Karelian Pie
You know you’re in Finland when Karelian pies are served for breakfast. Erik Mattsson had the privilege of spending a day in Finland with a global management team: “This is…