How do you become a good leader?
No one is born a good leader. You have to borrow from others. Some favourite techniques to practise: SHADOW! Ask if you can shadow a leader you admire for a…
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Authorities are not just about law and justice
Authorities are not just regulations and decisions. They are people who meet people. And in every meeting – in-person or online – the image of public service is shaped. When…
Signpost
Signpost means explaining your intention before you speak. This makes it clear to your audience what they should listen for – and it also makes what you say more…