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Feedforward rather than feedback

Do you know how you are perceived? For most of us, this is one of the most important questions. And as a rule, we have no idea. We hope that…

Conversation Skills

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Dress code for meetings

A common reason why meetings go wrong is that we have different perceptions of what is expected of us as participants. If some people have prepared thoroughly while others believe…

Conversation Skills

Meeting Skills

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Talkback

Talkback means repeating exactly what the sender has said to confirm that the message has been received. This is an excellent way to end a meeting: go around the room…

Conversation Skills

Meeting Skills

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